Our client is a leading provider of customer service solutions. It employs nearly 4,500 employees across Canada. In 2018, the company was the first in its sector to be recognized by Waterstone as one of Canada's most admired corporate cultures, winning again in 2021 and recertified in 2022.

The organization is seeking an experienced and strategic Payroll and Benefits Manager to lead its payroll and benefits activities in Canada. The candidate will play a key role in the transformation of the payroll department, as it implements the UKG system across the organization.

The ideal candidate will be responsible for assimilating and overseeing the current administration of payroll and benefits programs, and providing ideas and recommendations for optimizing the organization's payroll and benefits structure.

Benefits offered :

• Salary : $90,000 - $110,000, upon experience
• Annual performance bonus
• Remote 2 days/week (Monday and Friday)
• Full range of benefits offered upon hiring
• Group RRSP with employer participation
• 6 days wellness leave in addition to annual vacation
• Organized activities throughout the year
• Modern offices with excellent amenities

Main responsibilities 

Payroll Processing :

• Oversee the end-to-end payroll process ensuring compliance with federal and provincial legislation and accurate and timely processing of bi-weekly payroll for a team of 4000+ employees.
• Stay current with changes in Canadian payroll legislation and ensure company compliance.
• Collaborate with the human resources department to apply any salary agreements or compensation changes, as well as the application of the terms of collective agreements.
• Produce the year-end declaration and payroll tax forms.
• Participate in payroll audit procedures when required.

Benefits administration :

• Manage and optimize employee benefits programs including health insurance and retirement plans.
• Provide cost analysis on the plans and identify opportunities for cost savings.

Team Management :

• Lead and mentor a team of payroll specialists, providing guidance and support as needed.
• Foster a collaborative and customer-focused culture within the department.

Process Improvement :

• Identify opportunities for process improvement in payroll procedures and implement solutions to increase efficiency and accuracy.
• Gain proficiency of HCMS and collaborate with other departments to ensure seamless integration of payroll data while fostering a comprehensive and integrated approach.
• Stay current with the functionalities of our new HCMS, ensuring optimal utilization for payroll, benefits and related processes.
• Collaboration with the IT team to troubleshoot and resolve any issues related to HCMS functionality.
• Ensure data integrity in any payroll-related systems.
• Ensure proper security measures are in place to ensure protection of personal information.

Profile required :

• Degree in Business Administration, Human Resources, Finance, or related field
• Certified Payroll Manager (CPM) designation (an asset)
• Minimum 10 years' experience in payroll management
• Minimum 5 years' experience in team supervision
• Strong leadership and management skills
• Excellent attention to detail and accuracy
• In-depth knowledge of Canadian payroll legislation and regulations
• Effective communication and interpersonal skills (French & English)
• Ability to handle confidential information with discretion
• Proactive problem-solving and decision-making abilities
• Excellent Microsoft Excel skills